Covid-19 (Coronavirus) Wedding or Event Cancellation / Postponement Policy.
With the recent outbreak of Covid-19 (Coronavirus) we understand that your wedding or event may need to be cancelled or postponed. This policy is published to outline Paul Hughes Video position. These are special measures and are applicable towards the Covid-19 (Coronavirus) issue only.
It is our policy to do our best to maintain a positive working relationship with all our clients. While this is all a bit ‘doom and gloom’, it’s in place to clarify our position.
Upon cancellation or postponement, any booking fee or monies paid will be fully transferable to a new date, subject to availability and on condition the wedding or event is taking place before 31st December 2021. Should Paul Hughes Video not be available on the new date, the booking fee or monies paid is non-refundable. We strongly suggest confirming our availability before committing to a new date.
Where the wedding or event is cancelled and no new date planned, the booking fee or monies paid is non-refundable. However, a client may rebook at any stage provided their wedding or event takes place before 31st December 2021. The booking fee or monies paid will be valid, subject to availability.
In the case where the operator is unable to film your event due to Illness or isolation. Paul Hughes Video will endeavour to source a replacement operator, either by sub-contracting an operator under the Paul Hughes Video brand name OR by refunding any monies paid in full and cancelling the contract.
Where the contract is cancelled by Paul Hughes Video, we will endeavour to offer some alternative operators who are available. Under the circumstances, sourcing an alternative operator can’t be guaranteed and in the worst case your wedding or event may in turn not be filmed. We also can’t guarantee what fee the alternative operator may charge.
Where Paul Hughes Video is forced to cancel a contract the booking fee or monies paid, will (where possible) be refunded by the same method in which it was received.
If a couple planning a wedding find themselves out of pocket, through no fault of their own or suppliers, we recommend you talk to your wedding or event insurance provider, if applicable.
Policy published 10th March 2020